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Frequently Asked Questions

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How am I sure the referrals are from a genuine doctor?

We operate within a high level of ethical and regulatory standards. All our doctors are properly checked and registered practitioners licensed to practice in Nigeria as well as UK, US, Canada, Australia, Dubai and other places. They are reputable board certified and in good standing with their local regulatory bodies. All referrals will be transmitted by Mobihealth electronically and a copy will be given to the patient to. We expect a confirmation of appointment from the hospital to Mobihealth which will communicated to patient.

How do you send patients to my hospital?

Our doctors send written referral to the hospital/specialist which are transmitted electronically. A confirmation of date, time, location and name of doctor to see will be expected from the hospital to Mobihealth and this will be communicated to patient by us.

Who pays for the hospital treatment?

Mobihealth pays for the patient’s hospitalization and treatment. You won’t have to worry about patient’s affordability or reimbursement. Once we receive the invoice, we will deposit same amount to designated account immediately/weekly/monthly depending on preference.

How many request do you expect daily?

It varies, depends on patient volume and diagnosis

Who pays?

Investigations requested by Mobihealth doctors are paid by Mobihealth

Is there a EHR where we can upload results and images once they are ready?

Yes our streamline EHR are industry’s best and you can integrate on our platfor so patients and clinicians can view results easily?

Apart from request from Mobihealth doctors can patient independently request investigations on your platform?

Yes

Can we advertise on your platform to access more clients?

Yes, you can choose from our advert packages?

How do I get paid by MH?

By bank transfer

Can I offer home services?

Yes depending on the investigation required.

Is there a dedicated support team?

Yes, our support team are always there to assist. Email support@mobihealthinternational.com

How am I sure the prescriptions are from a genuine doctor?

We operate within a high level of ethical and regulatory standards. All our doctors are properly checked and registered practitioners licensed to practice in Nigeria as well as UK, US, Canada, Australia, Dubai and other places.
They are reputable board certified and in good standing with their local regulatory bodies.
We also have our in-house Pharmacists who make sure prescriptions are in order to minimize errors.
Our e-prescribing tools are also very useful as they guide the doctors with formularies and local antibiotic policies.
There must be video connection in order to prescribe; physicians cannot prescribe based on a phone or chat encounter.

In the interest of patient and public safety, Medications below are excluded from the formulary:

Controlled substances (narcotics, anxiety medications, ADHD medications)
Muscle relaxants
Medications for erectile dysfunction
Any additional state specific controlled medications (additional pain medications, pseudoephedrine)

How do you send prescription to my pharmacy?

Our in-house Pharmacists and doctors send the prescriptions to local Pharmacies electronically and expect acknowledgement that order is being processed. Once completed and ready for pick-up, please notify us via dedicated email and we will either ask patient to pick it up or our courier will collect on behalf of patient. If you offer courier service then please indicate that.

Who pays for the prescription?

Mobihealth pays for the patient’s prescription. You won’t have to worry about patient’s affordability or reimbursement. Once we receive the invoice and confirmation that medicine has been dispensed we will deposit same amount to designated account immediately/weekly/monthly depending on preference.

Who pays?

Investigations requested by Mobihealth doctors are paid by Mobihealth

How many request do you expect daily?

It varies, depends on patient volume and diagnosis

Is there a HER where we can upload results and images once they are ready?

Yes our streamline HER are industry’s best and you can integrate on our platfor so patients and clinicians can view results easily?

Apart from request from Mobihealth doctors can patient independently request investigations on your platform?

Yes

Can we advertise on your platform to access more clients?

Yes, you can choose from our advert packages?

How do I get paid by MH?

By bank transfer

Can I offer home services?

Yes depending on the investigation required.

Is there a dedicated support team?

Yes, our support team are always there to assist. Email support@mobihealthinternational.com

Is Mobihealth a Health Insurance Company?

NO! We are not a Health Insurance company. In fact, Insurance companies are leveraging on telemedicine providers like us to reduce need for hospital visits and high cost.

Mobihealth Is a Telemedicine and Healthcare service platform that connects millions of patients across Africa to carefully selected licensed doctors worldwide. More than 60% of ED visits are for non-acute medical conditions and research has shown that these can be safely diagnosed and treated through virtual consultation. Our goal is to bridge the gap in healthcare access and delivery in developing countries by taking advantage of telemedicine and digital revolution. We are also a healthcare service One-stop-portal connecting patients to quality healthcare providers locally and this is accessible through our mobile apps or website. Our doctors see all range of medical problems that includes acute non-emergency cases such as Malaria, Chest Infections, skin disease, GI problems, Infections etc. If you have life threatening emergency please go to/call your nearest hospital/emergency line. Our platform only caters for acute not life threatening emergencies. We pay for all the care our subscribers receive through this platform and the other treatments or investigations when referred to local providers. You don’t have to worry about out-of-pocket payment. However only paid subscribers are granted access to consultations and services.

Do you take patients with Pre-existing Medical Conditions?

We provide consultations and treatment for acute conditions. Patients with ‘’significant’’ pre-existing medical conditions’’ should contact us for further advise. Our regular subscription bundles does NOT apply to patients with significant co-morbidities. We however can provide advise on individualized plans. Our PAYG video consultation and prescription only services can also be used by anyone including those with co-existing medical problems. Please contact us for more details.

How can I request consultation?

You can request consultation anytime anywhere through Mobihealth app on your smart phone or through your laptop through our secured telemedicine and healthcare service platform seeking care for acute non-emergency medical conditions. You can browse services by specialty or location and will see services from licensed providers who are available for consultation within a time slots. You will be able to request a particular specialist and we will endeavour to send them your consultation request to see if they are available, if not, any other doctor will be able to see you. As a policy family and friends are not allowed to see or treat patients. You agree not to abuse the use of the platform and to abide by the Terms and Conditions on our website. It is your responsibility to ensure you are prepared before accepting video consultation. To ensure privacy and minimise background distractions, ensure good lightning. Please be aware that your consultations may be recorded for quality and monitoring purposes.

What equipment do I need to conduct a video visit?

You can conduct video consultations from the comfort of your home/office anytime anywhere You’ll just need one of the following:
A computer with an internal or external camera. You can use a wide range of web browsers such as Chrome, Explorer or Firefox.
An Apple mobile phone or iPad with the camera enabled and our provider app downloaded. We recommend using a stand for your phone or iPad during visits to keep the camera stable.
Ear Phone

How do I conduct a physical exam remotely?

Many aspects of the in-person physical exam can also be replicated remotely using webcam or Telehealth devices which are FDA Approved (e.g www.tytocare.com). The recordings are transmitted to the doctor remotely via secured platform to enhance virtual consultation experience and accuracy in diagnosis. For those patients who don’t have these devices, the doctor will be able to visually assess them through realtime capabilities on their smart phone/webcam, and can accurately gauge general distress, skin tone, clarity of thought and speech, respiratory rate, work of breathing, gait, etc. You can also assist the doctor in physical examination by following his instructions to palpate areas of tenderness, assess ROM, assist in moving the camera to visualize areas such as the oropharynx, and assist in abdominal self-exams. In conjunction with a thorough history, many providers feel that the information they can obtain from a video visit is sufficient for accurate diagnosis of many conditions. Don’t worry about quality of video. Our customized video software is specifically designed for low bandwidth, difficult topography with fluctuating signal levels and this is provided by US based industry leader used by NASA, Barclays, HSBC and many reputable industry names. Our software produces a quality stable video consultation experience that ensures accurate diagnosis and management.

What conditions do I see?

Mobihealth Is a Telemedicine and Healthcare service platform that connects millions of patients across Africa to carefully selected licensed doctors worldwide. More than 60% of ED visits are for non-acute medical conditions –with malaria being a leading cause of death in children and pregnant women. Access to immediate consultation, prescription, diagnostics and medications- as we provide via this platform – will savemillions of lives. Research has shown that these can be safely diagnosed andtreated through virtual consultation. Our goal is to bridge the gap in healthcareaccess and delivery in developing countries by taking advantage of telemedicine and digital revolution. We are also a healthcare service One-stop- portal connecting patients to quality healthcare providers locally and this is accessible through our mobile apps or website.

As a Mobihealth doctor you will see acute non-emergency cases such including but not limited to Malaria, Chest Infections, skin disease, GI problems, Cardiovascular, Endocrine conditions etc. Patients with significant pre-existing conditions are generally not covered under our regular bundles but can be seen on PAYG basis. Don’t worry about the details our triage system will ensure things run smoothly for you.

Emergency cases must be asked to immediately go to the hospital as our platform only caters for acute not emergencies. We pay for all the care our subscribers receive through this platform and the other treatments or investigations when referred to local providers. You don’t have to worry about affordability from the patient’s side. Only paid subscribers are granted access to consultations and services.

How will patients find me?

Patients come in through our secured telemedicine and healthcare service platform seeking care for acute non-emergency medical conditions. They can browse services by specialty or location and will see services from providers licensed providers who are available online within a time frame and our admin, other clinical support and pharmacy staff will be on hand to assist you. You will be able to update your availability on our scheduler. Please provide at least 24hrs notice if any cancellations or change to original booking. We need minimum of 1hour consultation time per session during which you will be required to see at least 2 patients at 15-30 minutes per consultation.

What equipment do I need to conduct a video visit?

You can conduct video consultations from the comfort of your home/office anytime anywhere You’ll just need one of the following: A computer with an internal or external camera. You can use a wide range of web browsers such as Chrome, Explorer or Firefox. An Apple mobile phone or iPad with the camera enabled and our provider app downloaded. We recommend using a stand for your phone or iPad during visits to keep the camera stable. Ear Phone

How do I conduct a physical exam remotely?

Many aspects of the in-person physical exam can also be replicated remotely using webcam or Telehealth devices which are FDA Approved (e.g www.tytocare.com). The recordings are transmitted to the doctor remotely via secured platform to enhance virtual consultation experience and accuracy in diagnosis. For those patients who don’t have these devices, the doctor will be able to visually assess them through realtime capabilities on their smart phone/webcam, and can accurately gauge general distress, skin tone, clarity of thought and speech, respiratory rate, work of breathing, gait, etc. The Patient can also assist the doctor in physical examination by following instructions to palpate areas of tenderness, assess ROM, assist in moving the camera to visualize areas such as the oropharynx, and assist in abdominal self-exams. In conjunction with a thorough history, many providers feel that the information they can obtain from a video visit is sufficient for accurate diagnosis of many conditions. Don’t worry about quality of video. Our customised video software is specifically designed for low bandwidth, difficult topography with fluctuating signal levels and this is provided by US based industry leader used by NASA, Barclays, HSBC and many reputable industry names. Our software produces a quality stable video consultation experience that ensures accurate diagnosis and management. However, in the event that the doctor feels he has limited information to make accurate diagnosis, patient should be referred to a hospital or specialist for thorough evaluation and management. There is also in-house referral if you need an opinion from another specialty. We have chat room where doctors can share knowldge and get support from colleagues if need be. Mobihealth pays doctors directly, so don’t worry about the patient’s ability to pay! All patients requesting consultation must have pre-paid.

How much does this cost me?

Our platform is free for you to use. In turn, we benefit from being able to offer our thriving subscriber base, access to a wide range of expert clinicians across the U.S, UK, Canada, Nigeria, Australia, and other countries. We pay our doctors competitive rates. You can work and earn extra income on top of your regular job.

How do i prescribe?

Our prescription portal is specially designed so doctors are easily able to prescribe through choosing from a specifically designed formulary. The clinical support team and pharmacy lead manage the prescription process to ensure prescriptions are ready at the chosen pharmacy within an hour.

How will I get paid?

All consultation fees collected for completed encounters will automatically transfer to a bank account of your choice on a weekly basis upon submission of your timesheets. Patients pre-pay for a visit through our tiered subscription bundles. For those who choose PAYG, We collect payment upfront before a visit starts. You do not need to worry about how to get paid by the patients because we pay our providers directly and you only see those who are already subscribed and have made payments to us.

How do I prescribe?

You will be able to e-prescribe and manage medications with the highest level of e-prescribing integration including full local formulary*, up-to-date prescriptions and geolocation pharmacy selection. There must be video connection in order to prescribe; physicians cannot prescribe based on a phone or chat encounter. We have a very good supportive team on call each time you are in session.

Benefits of working with Mobihealth?

Our doctors are well looked after and treated with dignity and respect. The following are the additional benefit of working as a Mobihealth doctor: Competitive hourly rate Work from the comfort of your home/office Earn extra income Full medical indemnity insurance covered for all Mobihealth work CPD-qualified training sessions Performer Awards for milestone consultation hours Collaboration with colleagues worldwide Knowledge sharing Career advancement You will be at the forefront of revolutionizing healthcare access and delivery across the the globe including the African continent.